Privacy Policy

We respect your privacy and are committed to protecting our customers' personal data

Last updated: January 24, 2025

Introduction

This Privacy Policy describes how RentalAuto.md (hereinafter referred to as "we", "us", "our") collects, uses and protects personal data that you provide when using our website and car rental services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with any of the terms, please do not use our services.

What data we collect

  • Customer first and last name
  • Phone number and email address
  • Driver's license details
  • Passport data
  • Booking and rental information
  • IP address and device data when visiting the website

    • How we use data

  • Processing car rental requests
  • Communicating with customers about reservations
  • Preparing rental contracts
  • Improving service quality
  • Sending promotional information (with customer consent)
  • Ensuring transaction security

    • Data protection

  • Data encryption during transmission (SSL/TLS)
  • Limited access to personal data
  • Regular security system updates
  • Data storage on protected servers
  • Compliance with Republic of Moldova legislation

    • Your rights

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Withdrawal of consent for processing
  • Obtaining a copy of data
  • Filing a complaint with the supervisory authority

    • Cookies

    Our website uses cookies to improve user experience. Cookies are small text files that are saved on your device when you visit a website.

    We use the following types of cookies:

    • Necessary cookies — ensure the basic functions of the website work
    • Analytical cookies — help us understand how visitors interact with the website
    • Functional cookies — remember your preferences
    You can disable cookies in your browser settings, but this may affect the functionality of the website.

    Data transfer to third parties

    We do not sell or transfer your personal data to third parties, except in the following cases:
    • At the request of Republic of Moldova legislation
    • To insurance companies for issuing CASCO policies
    • To payment systems for processing transactions
    • To law enforcement agencies during investigations

    Data retention period

    We store your personal data only for the period necessary to achieve the purposes specified in this Policy:

    • Rental contract data — 5 years after completion
    • Marketing data — until consent is withdrawn
    • Cookies and analytical data — up to 2 years

    Policy changes

    We reserve the right to make changes to this Privacy Policy. The updated version will be published on this page with the date of the last modification. We recommend periodically checking this page to stay up to date with the current version.